LEGAL NOTICES LEGAL NOTICES

Legal Notices

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General

The content and information which is published on this website is the responsibility of ANACOM, DGC and CEC.

ANACOM – Autoridade Nacional de Comunicações 
Rua Ramalho Ortigão 51, 1099-099 Lisbon
Freephone 800 206 665 
Email: info@anacom.pt
NIPC 502017368

DGC – Direção-Geral do Consumidor (Directorate-General for Consumers)
Phone: (+351) 213 564 650 
Email: dgc@dgconsumidor.gov.pt

CEE – Centro Europeu do Consumidor, Portugal (European Consumer Centre)
Phone: (+351) 21 356 47 50
Email: euroconsumo@dgconsumidor.gov.pt

These general conditions of use apply to access and use of the web domain com4expats.pt and to all web pages that can be accessed within that domain, as well as its respective subdomains and subdirectories.

Use of the Consumer Website is subject to these conditions and to our data protection and cookie policies. Therefore, before using the Com4expats Website, please read all these conditions and other applicable policies carefully. Use of the Com4expats Website is also subject to any notices, regulations and instructions, which, once published on the Com4expats Website, replace, supplement and/or amend the content of these conditions.

ANACOM, DGC and CEC reserve the right to make changes to the Com4expats Website without prior notice, including any changes which may update, correct, modify, make additions to or remove its content or design. The contents and policies of the Com4expats Website are updated periodically, so you should check them frequently.

By using the Com4expats Website, you (the user) acknowledge, without reservation, that you fully accept and that you agree to fully comply with all the conditions which are laid out in this policy, as well as those contained in the data protection and cookies policies. 

If you do not agree with these conditions, you should not use the Com4expats Website.

The user undertakes to use the Com4expats Website in accordance with the terms of these conditions and is responsible for correct use.

Intellectual property

The Com4expats Websiteand all content whose intellectual property is owned by ANACOM, DGC and CEC are protected by copyright and industrial property laws, and may not be copied, reproduced or distributed, except under specifically authorised terms and conditions.

In particular, the reproduction, distribution or retransmission of any logo, graphic, sound or image from this website without those entitie’s express permission is prohibited. However, ANACOM, DGC and CEC authorises the reproduction and distribution of information from this website, provided that:

a) Reference is made in all copies to the original document on www.com4expats.pt; 
b) The following copyright notice is included: “Copyright © 2024 ANACOM, DGC and CEC. All rights reserved. Any rights that are not expressly granted are reserved”; 
c) The material is used exclusively for informational and personal purposes and is not used for commercial purposes.

This authorisation does not apply to modification or derivative use and is granted only where ANACOM, DGC and CEC are notified of such use.

The use of such materials for any other purpose is expressly prohibited. Any other type of use is prohibited without prior written authorisation from ANACOM, DGC and CEC.

The materials specified above do not include the design or layout of this website.

Any user acting in a manner which is detrimental or damaging to the image, good name or reputation of ANACOM, DGC and CEC or who makes unlawful or fraudulent use of the designs, logos or any other content of the Com4expats Website and/or who in any way acts in breach of the respective intellectual and industrial property rights of ANACOM, DGC and CEC, will be held liable by ANACOM, DGC and CEC and/or third parties for their actions.

Disclaimer

ANACOM, DGC and CEC manage the Com4expats Website with the aim of informing inform foreign consumers living in Portugal, temporarily or permanently, about the use of electronic communications services. The information provided is of a general and non-binding nature and is not intended for use as the basis for the resolution of any dispute. The information provided on the website should not be interpreted as in any way constituting an opinion, advice, recommendation, invitation or professional or legal suggestion.

We work to ensure that the information provided remains current and accurate and we make every effort to minimise the occurrence and impact of any technical errors. However, ANACOM, DGC and CEC do not guarantee the full and proper functioning of the Com4expats Website. Likewise, ANACOM, DGC and CEC do not guarantee that the documents made available on the website faithfully reproduce the meaning of the binding official texts, which should be consulted in all circumstances.

In the event that the Com4expats Website’s service is interrupted, ANACOM, DGC and CEC will always seek to present an alternative option for access.

ANACOM, DGC and CEC reserves the right to modify the structure and contents of the Com4expats Website at any time, and to modify, limit, suspend or deny access to the Com4expats Website without prior notice or justification. The Com4expats Website includes external links to websites that are beyond control by ANACOM, DGC and CEC and for which those entities assume no responsibility. 

ANACOM, DGC and CEC are not responsible for any incorrect, unlawful or negligent use of the Com4expats Website.

To the maximum extent permitted by applicable law, ANACOM, DGC and CEC are not responsible for any indirect damages or loss of profits, including but not limited to loss of income, interruption of activity, loss of information or any other incapacity resulting from any use of this Website or the information contained therein.

Any dispute or conflict in the interpretation of these conditions shall be governed by the Law of Portugal. The resolution of any conflict as may arise from use of the Com4expats Website is subject to the jurisdiction of the Courts of the District of Lisbon, whereby the user expressly renounces the jurisdiction of any other court.

Cookies policy

The Com4expats Website is owned and managed by ANACOM, DGC and CEC.

ANACOM – Autoridade Nacional de Comunicações
Rua Ramalho Ortigão 51, 1099-099 Lisbon
Freephone 800 206 665
Email: info@anacom.pt
NIPC 502017368

DGC – Direção-Geral do Consumidor (Directorate-General for Consumers)
Phone: (+351) 213 564 650 
Email: dgc@dgconsumidor.gov.pt

CEE – Centro Europeu do Consumidor, Portugal (European Consumer Centre)
Phone: (+351) 21 356 47 50
Email: euroconsumo@dgconsumidor.gov.pt

To improve the experience of using this website, ANACOM, DGC and CEC make use of cookies, small text files that are stored through your browser on your Internet access device. The cookies used by ANACOM, DGC and CEC only retain information related to your preferences and do not include any personal data.
What are cookies?
Cookies are files that contain small amounts of information. When you visit a website, cookies are downloaded and stored on your Internet access device.
The main purpose of cookies is to distinguish users as they access the website, so that the experience of using the website can be improved and its navigation simplified.

There are different types of cookies, providing numerous advantages in the provision of interactive services and facilitating website navigation and use. Some cookies are essential to the proper functioning of the website. Cookies do not cause any damage to the user's device and, if they are activated in your browser settings, they help to identify and resolve any errors in the website's operation.

What cookies are used on the Com4expats Website?

The Com4expats Website uses technical and essential cookies that are strictly necessary so that users are able to access and navigate the website smoothly. Because these cookies are essential to the website's functioning, they are always turned on and do require the user’s consent.
In addition to the cookies indicated above, other cookies or similar technologies are used that require the user's consent. When accessing the Consumer Website, the user can expressly accept the use of all cookies on their device or choose not to authorise their use through the “disable cookies” tab.
However, deciding not to authorise cookies or disabling their use may have a negative effect on Com4expats Website’s navigation experience and some of the website’s features may not work properly.
Cookies are used on the Com4expats Website for the purposes detailed below. If the Com4expats Website makes use of other cookies in order to provide additional and improved services, the information on this page will be updated to reflect these changes.

Categories of cookies used on this website

Cookies for strictly necessary purposes: these cookies are essential because they are required to enable navigation of the Com4expats Website. They do not collect any information about the user that could be used for marketing purposes, and do not collect or store any information about which websites the user has visited. This category of cookies cannot be disabled.

Cookies for analytical purposes: these cookies allow us to quantify the number of website users and to carry out measurements and statistical analysis of how the Com4expats Website is being used. We analyse navigation of the website by users so that we can improve the provision of services. The data that is collected and processed using these cookies is fully anonymised. These cookies are mostly third-party cookies and are purely functional in purpose, whereby they are neither strictly necessary nor essential.

Types of cookies used
Cookie Description
_gid (Analytics) This Cookie is installed by Google Analytics. The Cookie is used to store information on how visitors use the website and helps create an analytical report on how the Website behaves. The data is collected on an anonymous basis and includes the number of visitors, their origin (how they reached the Website) and the pages visited.
_gat (Performance/Analytics) These cookies are installed by Google Universal Analytics to limit the rate of requests and to limit data collection on high traffic websites.
_ga (Analytics) This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session and campaign data and to monitor how the website is used for analytics reports. These cookies store information anonymously and assign a randomly generated number to distinguish unique visitors.
JSESSIONID This cookie is a session cookie that helps calculate how many visitors are using the website at any given time. It is generated when a visitor accesses the website and expires when they leave it.
LFR_SESSION_STATE_20158 This cookie is a session cookie which checks whether the user is logged in or not. It is only valid during the user’s session.
GUEST_LANGUAGE_ID This cookie stores the language used for the content. It does not contain any personal information.
How users can disable cookies
 
In accordance with current legislation, you can modify cookie settings in your Internet browser, for example, to block certain cookies. By disabling cookies or not allowing them to be installed, you may prevent this service from functioning properly. This may affect or prevent your browsing and interaction experience with the Com4expats Website.
 
Cookie settings can also be changed in your browser preferences, following the instructions in the following links:
 
Contacts
 
If you have any questions, do not hesitate to contact ANACOM, DGC and CEC:
ANACOM – Autoridade Nacional de Comunicações 
Freephone 800 206 665
Email: info@anacom.pt
 

DGC – Direção-Geral do Consumidor (Directorate-General for Consumers)
Phone: (+351) 213 564 650 
Email: dgc@dgconsumidor.gov.pt

CEE – Centro Europeu do Consumidor, Portugal (European Consumer Centre)
Phone: (+351) 21 356 47 50
Email: euroconsumo@dgconsumidor.gov.pt

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Data protection policy

This data protection policy applies to use of Com4expats Website.
 
Through the Com4expats Website, ANACOM, DGC and CEC may collect personal data from users, in particular when users complete and submit electronic forms that are made available for various purposes, as indicated below.
 
This data protection policy aims to provide users with information on now their personal information is collected and processed by ANACOM, DGC and CEC, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and also in accordance with Law no. 58/2019 of 8 August.
 
Data Controller
 
Where there is collection and processing of personal data, this data is processed by ANACOM, with registered office at Rua Ramalho Ortigão, 51, 1099-099 Lisbon, NIPC 502017368, telephone 800206665 and email epd@anacom.pt. In this respect, ANACOM acts as the “data controller”.
 
Personal data that we may collect and process through the website
 
The personal data we collect is processed by ANACOM in accordance with the data protection requirements set out in the above legislation. The type of personal data collected and the purpose of its processing varies depending on the services requested or the subscriptions made by the user through the Com4expats Website:
 
  • Form submission: name and email
 
The personal data which is collected and processed by ANACOM is received directly from the data subject.
 
Purposes and lawful basis for processing
 
The personal data which we process is used solely to provide the services requested by the user and to respond to the needs of users with regard to the Com4expats Website. ANACOM collects and processes the personal data of users for one or more of the following reasons:
 
a) Because we are required to do so in compliance with our legal obligations. 
b) Because the processing of personal data is necessary for the performance of a contract. 
c) Because, in accordance with legal provisions, personal data is of particular importance to ANACOM and there is a legitimate interest in its processing. 
d) Because the data subject has given their consent to the processing of their data (in this case, consent may be withdrawn by the user at any time).
 
Purpose Lawful basis for processing
Answer to contact form in  “Talk to us”: ANACOM collects personal data to answer questions asked through this feature. The data is collected only as required to answer your questions.
Analysis of statistical data: data is collected using cookies with the aim of gathering data on user interaction and general activity on the Com4expats Website. The data obtained in this way does not allow the establishment of any relationship in terms of the user’s IP address for the purpose of verifying personal data. The processing of your personal data for this purpose occurs only when you have given your consent. For more information, please consult our cookies policy.
Disclosure of personal data with third parties
 
Within the scope of its activity, ANACOM may employ the services of third parties (service providers), such as companies that own videoconferencing platforms used for webinars and companies that provide IT services. These third parties will not process data for any purpose other than as specified by ANACOM and are prohibited from carrying out any processing that is not in accordance with ANACOM’s instructions.
 
These sub-processors are bound by contract, which requires the implementation and maintenance of appropriate data security measures in relation to all personal data that they process on ANACOM’s behalf.
 
ANACOM may also disclose some of your personal data to third parties when such disclosure is required by law.
 
Transfer of personal data
 
In circumstances where ANACOM needs to transfer personal data, this transfer will be made in compliance with the requirements laid down in applicable personal data legislation.
 
Specifically, ANACOM ensures that the transfer is carried out, in most cases, based on model contractual clauses approved by the European Commission. These clauses can be consulted at: Commission Decision of 5 February 2010 on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and of the Council.
 
Otherwise, ANACOM ensures that appropriate data protection measures are implemented.
 
Security
 
ANACOM takes appropriate measures to protect personal data in accordance with applicable data protection legislation, including as follows:
 
a) The personal data you provide is communicated to us over a secure connection with your Internet browser. 
b) Using the functions of your browser, click on the small padlock icon in the top left corner of the screen. You can check the information contained in the Digital Certificate that will be shown and confirm that the entity you are connected to is legitimate. Since the communication channel is encrypted, users can transfer data with a guarantee of privacy and security. 
c) All ANACOM staff involved in data processing are covered by an obligation of secrecy and confidentiality in relation to said data.
 
Retention of data
 
Except where a longer retention period is required or permitted by law, ANACOM retains personal data only for the period necessary to fulfil the purposes described in this data protection policy.
 
Criteria used to determine the retention period include: 
a) Withdrawal of consent by data subjects (when applicable). 
b) Any requirement to comply with a legal obligation to which ANACOM is subject. 
c) Determination of the period on the basis of ANACOM's legal position (for example, in relation to periods of limitation, expiry, existing administrative/judicial processes, ongoing investigations/inspections of regulatory entities).
 
Rights relating to personal data
 
a) Right to access your personal data and right to rectify it
 
ANACOM is committed to the accuracy of all personal data. Data subjects have the right, but also the responsibility, to ensure that any changes to their personal data are communicated to ANACOM in a timely manner so that we can maintain its accuracy.
 
Data subjects can also access their personal data, as well as obtain information on the following:
  • the purposes for which their personal data is being processed;
  • the type of personal data that is being processed;
  • the entities to which their personal data may have been transferred, including entities located in countries outside the European Union or international organisations, in which case you will be informed of the guarantees applied to the transfer of your data, how you can obtain a copy of these guarantees, or where these guarantees are made available;
  • the period for which their data will be retained or, if this is not possible, the criteria for establishing this period;
  • their rights in relation to the processing of their personal data;
  • if the personal data has not been collected from the data subject, information on how it was obtained and the type of data in question;
  • the existence of automated individual decisions, including profiling, and, in this case, information about the logic underlying that processing, as well as the importance and consequences of that data processing.
Data subjects are required to keep all personal data up to date and to inform ANACOM about any significant changes. Changes should be notified in writing by sending an email to epd@anacom.pt.
 
ANACOM reserves the right to suspend or cancel a user’s account in the event that the information provided is found to be false, incorrect, outdated or incomplete. ANACOM will only suspend or cancel a specific account after notifying the respective user, who will be given a period of thirty days to correct or update the information in question.
 
b) Right to erase your personal data
 
Data subjects have the right to have their personal data erased, without undue delay, when one of the following reasons applies:
  • The personal data is no longer necessary for the purpose for which it was collected or processed.
  • The data subject withdraws the consent on which the lawfulness of the data processing is based and there is no other lawful basis for its processing.
  • Their personal data has been processed unlawfully.
  • Their personal data must be erased to comply with a legal obligation to which the controller of that data is subject.
 
c) Portability of personal data
 
In cases where ANACOM processes personal data based on the consent of the data subject as the lawful basis for its processing or where ANACOM processes personal data on the basis that processing is necessary for the performance of a contract, and where this processing takes place in an automated manner, data subjects have the right to receive their personal data from ANACOM in a structured, commonly used and machine-readable format. Data Subjects may also require ANACOM to transfer their personal to another data controller when this transfer is technically feasible.
 
d) Right to restrict processing 
 
Data subjects have the right to restrict the processing of their personal data by ANACOM, in the following cases:
  • The data subject contests the accuracy of their personal data, and until such time as ANACOM has adopted sufficient measures to rectify the data or ascertain its accuracy.
  • The processing of their data is unlawful, but the data subject does not want ANACOM to erase the data.
  • ANACOM no longer requires the personal data for the purposes for which it is being processed, but it is required by the data subject for the purposes of declaring, exercising or defending a right in legal proceedings.
  • Data is being processing for reasons of legitimate interest (see below) and the data subject has objected to processing for this purpose, until such time as it can be ascertained whether ANACOM has compelling legitimate reasons to continue its processing.
  • In cases where personal data is subject to these limitations, ANACOM will only process it with the consent of the data subject or for the purposes of declaring, exercising or defending a right in legal proceedings.
e) Right to object
 
Data subjects have the right to object to the processing of their personal data at any time, for reasons related to their particular situation, in the following circumstances:
  • When data processing is based on ANACOM's legitimate interests.
  • When data processing is carried out for purposes other than those for which it was collected, but which are compatible with said purposes.
  • For direct marketing purposes, including profiling.
In these cases, ANACOM will no longer process the personal data, unless it has legitimate reasons to carry out such processing and where these reasons prevail over the interests of the data subject.
 
f) Right not to be subject to exclusively automated individual decisions
 
ANACOM will not make decisions that affect the holder of personal data based on exclusively automated processes.
 
g) Right to withdraw consent
 
In cases where ANACOM relies on consent as the lawful basis for processing, data subjects have the right to withdraw that consent at any time.
 
Withdrawal of consent does not affect the lawfulness of any processing which took place prior to the withdrawal of consent and which was based on that consent. If consent is withdrawn, processing of the personal data will cease, except where there is another lawful basis for its processing, such as the performance of a contract, legal and regulatory obligations or ANACOM's legitimate interests.
 
h) Right to complain
 
If the processing of their personal data is considered to be in breach of applicable legislation, data subjects also have the right to complain. Complaints can be made to Comissão Nacional de Proteção de Dados (National Data Protection Commission).
 
Contacts and exercise of rights
 
For any questions related to privacy or to the exercise of your rights, please contact ANACOM by email: epd@anacom.pt.
 
Data subjects may exercise the rights indicated above without charge or fee, except where the request is manifestly unfounded or excessive, in which case a reasonable fee may be charged based on the associated costs.
 
Changes to this data protection policy
 
ANACOM may amend or update this data protection policy at any time, informing data subjects of any amendments or updates to the policy by publishing an updated data protection policy on the Com4expats Website.